New England Patriots Shop
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F.A.Q

1. How can I pay my order? Do I have many choices?

We accept payment by credit card or Paypal now. at present, we can accept Master Card, Visa credit cards Card.With, you can make a fast and secure payment on line.There are many advantages to using credit cards online payment: < / p>

        
  • (1). Payment can be made directly and immediately after submitting the order.     
  • (2). You do not need to share your confidential financial information with our website. The payment process is well under control and protection.

    2. Why can not I use the card normally?    

          
    • (1). Your debit card is available outside the scope of the bank.     
    • (2). Online payment feature of your debit card has not been opened.     
    • (3). There are no sufficient funds on your card.     
    • (4). The card or password number is incorrect.     
    • (5). The identity card number you entered is incorrect.     
    • (6). Transmission of banking data is abnormal.     
    • (7). network interruption.     
    • (8). The payment amount is different from the price element.     
    • (9). If your VISA, MASTER is effective, the main reason that caused your card can not function normally, is that you did not checking verification.The 3D 3D is a free service offered by the card company credit to guarantee secure online shopping for customers.You can directly call your issuing bank to ask them to add this service for you. PS: In terms of VISA card, this service is called Verified by Visa; In terms of MasterCard it is called MasterCard Secure Code service.Actually This gives you a secure code to ensure your personal use of your cards to prevent fraud.

      3. Is it a secure website?

      Yes, it is a 100% secure site. You can view our website is encrypted using SSL certificates in 1024 overall server bits. All information processed on our website is encrypted during the transition.

      4. How do I exchange items?

      The best way to exchange is to contact our staff who will give you the correct instructions for your particular order. Every exchange scenario can be different and there may be times when we can help you avoid unnecessary costs of sending your items to us.

      5. How to track my shipment?

      Once your order has been shipped, we will provide a tracking number, please enter this tracking number on the corresponding site below to track your shipment: http://www.dhl.com  

      Note: DHL: the route tracking information is available once the package reaches the destination country
      .

      6. How can I order your products?

      To order a product just click on "Add to Cart" button next to the product image. Once you have selected the item you want to buy click "Continue Shopping" to buy other items, or if you make a mistake or if you want to delete an article click on "update map" to remove the item from your cart. Once you're done selecting your items click 'Checkout' to make your purchase. This will then start the check and payment process. Just follow all the instructions that will collect information such as the details of shipping and payment. Once your order has been processed, you will receive an email confirming your purchase.

      7 What happens if I do not receive my order on time?

      Do not panic - contact our customer service team which investigate why your order has not been delivered and do their best to solve any problem for you, contact us by outletservices@hotmail.com

      8 What should I do if the goods received are damaged?

      All products are carefully packaged carefully to ensure safe delivery of his destination. In case of damage during shipment, please file your claims for compensation to the delivering carrier immediately and inform us within 72 hours of receipt of damaged merchandise by you.

      9. I made a mistake with my order and its condition says shipped, what should I do?

      If the shoes have already left then we can not make changes to the order. Please wait to receive your shoes, then email us at outletservices@hotmail.com send us your instructions.


      10.Can I cancel my order?

      Customer satisfaction is important to us all. We ship your goods as soon as possible. If your order has not yet shipped, we can cancel it for you. However, we will not be able to process a cancellation once your order has been shipped. If any questions, please feel free to contact us through.

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